Last updated 6 October 2026
Placeholder. This is not the final terms of service and is not in force. It outlines the topics the real document will cover and must be replaced, with legal review, before refactory launches.
Who these terms are between
The agreement between refactory and the company that creates an account, and who may accept it on the company’s behalf.
Your account
Keeping sign-in details secure, the owner’s responsibility for the people they add, and what happens to accounts that are inactive or closed.
Using refactory
What the service may be used for, what is not allowed, and the limits that apply to messaging channels such as WhatsApp, Instagram and Telegram.
Your data
Your company owns the orders, customers, payments and messages it stores. How refactory may process them to run the service is set out in the Privacy Policy.
Fees and payment
Plans, billing periods, taxes and what happens if a payment fails.
Availability and changes
Service availability, maintenance windows, and how changes to the service or to these terms are announced.
Ending the agreement
How either side can end the agreement and how long your data stays available for export afterwards.
Liability and governing law
Warranties, limits of liability, and the law and courts that govern these terms.
Contact
How to reach refactory about these terms.