Last updated 6 October 2026
Placeholder. This is not the final privacy policy and is not in force. It outlines the topics the real document will cover and must be replaced, with legal review, before refactory launches.
What we collect
At signup: your name, date of birth, email address, company name, and optionally a phone number and country. The date of birth confirms you are old enough to hold an account. While you use refactory: the records your company enters (products, orders, payments, deliveries) and the messages exchanged with customers through connected channels.
How we use it
To run the service for your company, keep accounts secure, send the notifications you turn on, and provide support.
Your customers’ data
refactory processes your customers’ details and messages on your company’s behalf. Your company decides what is collected and why.
Who we share it with
The providers that make the service work, such as hosting, messaging channels, push notifications and the AI assistant, and only for that purpose.
How long we keep it
Retention periods while an account is active and after it is closed.
Security
How data is protected, including encrypted channel credentials and end-to-end encrypted team chat.
Your rights
How to access, correct, export or delete personal data, and how to make a request.
Contact
How to reach refactory about privacy.